Company Info
Mid sized business
Reposebay is a boutique recruiting firm that provides customised solutions and human capital growth strategies to both micro employers and SMEs.
1 to 50 Employees
Reposebay is a boutique recruiting firm that provides customised solutions and human capital growth strategies to both micro employers and SMEs. Over 3000 job seekers have benefited from her career advising specialisation services.
Title: Customer Experience Specialist
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Actively immerse in the end-end customer experience of the company
- Coordinate follow-up strategies geared towards customer retention.
- Establish and implement strategic approaches to drive up customer retention and loyalty
- Determine metrics, create processes and implement same in line with customer retention plan
- Provide management reports on customer issues, challenges and resolution
- Update and communicate to team and clients on new cost/prices of services rendered by DriveMe as agreed with management.team in relation with customers
- Oversee all customer communication channels and measure performance of the
- Establish customer relationship management (CRM) systems and guidelines to effectively manage and improve customer relationships.
- Manage and Supervise all on-demand requests for vehicle hire.
- Collaborate with management and accounting team towards the approval and effective disbursement of funds to the team
- Appropriate internal processes, documentation and ensure data received from clients are properly documented and updated
- Synchronize CX team goals with other teams in the organization towards achieving business objectives.
- Monitor and report the customer and driver management daily performance using allotted KPIs and report daily achieve company goals
- Regularly update the CEO’s dashboard in line with approved metrics.
Requirements
- Candidates should possess Bachelor’s Degrees with 3+ years relevant work experience.
Salary
- N120,000 Monthly.
Deadline: 7th December, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.