Company Info
ARNERGY is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model.
Title: Customer Experience Trainee
Location: Lagos
As our Customer Experience Associate you will be Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.
You’ll focus on:
- Serving as the voice of the customer to ensure that Arnergy’s corporate strategies align with customer’s needs, wants and realities.
- Receiving and making calls to clients, addressing their needs and listening to their concerns, complaints and issues.
- Being a brand advocate and maximizing word of mouth and multichannel marketing opportunities.
- Optimizing inbound requests and customer touchpoints with clear reporting on metrics.
- Efficiently responding to callers, providing solutions and ensuring they feel supported and valued.
- Building respectful and cordial relationships with clients and team members for a productive work environment.
- Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.
- Utilizing software, databases and other technical tools appropriately to deliver business goals.
- Striving to meet or exceed call centre metrics while providing excellent customer service.
- Participating in training, seminars and company-wide events to expand industry knowledge and fulfill company objectives.
- Generating data to ensure that the service level promises are delivered to customers.
- Ensuring that service response and resolution times are compliant with the Service Level Agreements.
- Observing all occupational health and safety and requirements.
- Maintaining a professional appearance/attitude, consistent with local customs and company policy.
QUALIFICATION:
- A university degree in IT, Engineering, English, Linguistics or Business-related degree.
REQUIREMENTS & SKILLS
You’ll be a good fit for this role if you are:
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize, and manage time effectively
- Good understanding of the renewable energy industry.
- Highly articulate with an excellent command of written and spoken English.
- An excellent communicator, organized, great team player with problem-solving skills.
- Customer empathy and crisis management techniques.
We’d also like to see:
- Flexibility and comfort working in a fast-paced, changing environment
- An attribute of grit
- Compliance oriented, good interpersonal skills
- High level of attention to detail
Deadline: Not specified.
How to Apply: Interested candidates should send CVs to: [email protected]