Customer Relationship Management Developer at Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

Job Title: Customer Relationship Management Developer

Location: Lagos

About the Job

• Ideal candidate has some prior experience in both Dynamics AX 2012 and Dynamics 365 F&O and looking to work in an innovative and forward- thinking environment.
• This position is ideal for an individual who is looking for career progression and the opportunity to upskill alongside a new challenge.

Job Description

• Provides technical and functional support in the areas of Microsoft CRM 2012 R2 and future versions, including administration, problem resolution, support, process mapping, development, testing, security, and training.
• Works closely with other team members and partners to complete the ongoing Microsoft CRM 2012 on-premises migration to Dynamics 365 modules, including Customer Support and Sales & Marketing.
• Collaborates with the lead developer and other team members to improve the CRM/D365 system, helping the business achieve its objectives.
• Designs and develops Dynamics 365 projects and customizations based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Participates in design and code reviews, provides input into design recommendations, and ensures alignment with pre-defined architectural specifications.
• Performs unit tests and integrated testing to ensure delivered solutions are of high quality.
• Contributes to the definition and documentation of Functional Design Documents (FDDs).
• Moves code between environments routinely, following best practices.
• Collaborates with business analysts, other developers, and internal users to identify, analyze, and troubleshoot technical issues related to integrations and the Microsoft CRM/D365 application.
• Identifies and escalates system performance issues, risks, and impediments to the team lead and immediate supervisor.
• Executes coding changes and development in line with established coding standards and best practices.
• Demonstrates a high level of proficiency with Team Foundation Server (TFS).
• Possesses experience with X++, SSRS, and MS SQL Server, and demonstrates strong knowledge of CRM database structure, coding, and development techniques.
• Communicates effectively—both written and verbally—with technical and non-technical professionals.

Requirements
Formal Education & Certification:

• Bachelor’s Degree in Computer Science, STEM discipline (Science, Technology, Engineering, or Mathematics), or a related field.
• Microsoft Dynamics 365 Certifications.
• ITIL Certification (preferred).

Knowledge & Experience:

• Hands-on experience with Dynamics 365 Modules, including Finance and Operations and Human Resources.
• Experience with Microsoft CRM 2012 migration to Dynamics 365.
• In-depth knowledge of Microsoft CRM / Dynamics 365 development.
• Strong ability in performance analysis and troubleshooting.
• Advanced knowledge of database query languages.
• Excellent verbal and written communication skills.

Technical Skills & Tools:

• Visual Studio – 3–4 years of experience.
• Team Foundation Server (TFS) – 3–4 years of experience.
• .NET Development Platform – 3–4 years of experience.
• Microsoft Programming Languages – Proficiency in X++, C++, C#, C, XML (3–4 years of experience).
• Microsoft SQL Server – 3–4 years of experience.
• Microsoft Power Platform – 3–4 years of experience.
• Microsoft Office Suite – High level of proficiency.

Additional Requirements:

• Minimum of a Bachelor’s Degree with 3+ years of progressive experience in technical environments.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online