Company Info
Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.
Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.
We are recruiting to fill the position below:
Job Title: Customer Relationship Manager / QC (Architect)
Location: Ajah, Lagos
Employment Type: Full-time
Responsibilities
- Serve as the main point of contact for clients, addressing queries, providing updates, and ensuring their needs are met throughout the entire project lifecycle.
- Offer professional guidance on design choices, advising clients on feasible architectural options that align with their vision and requirements.
- Actively listen to customer feedback and concerns, implementing solutions in collaboration with relevant teams to ensure satisfaction.
- Build and maintain strong relationships with both existing and potential clients, fostering trust and long-term partnerships.
- Coordinate with the sales and project management teams to ensure seamless communication with clients and accurate understanding of their requirements.
- Review design specifications and ensure that all products meet the required quality and aesthetic standards.
- Inspect finished products to confirm that they adhere to architectural specifications, functionality, and company standard.
- Identify any quality issues or defects in products during production and collaborate with the production team to resolve them.
- Conduct final quality checks on completed furniture, ensuring that it meets both client expectations and Yardoak Project’s quality standards.
- Maintain records of QC inspections, documenting any issues, resolutions, and areas for improvement to continuously enhance production processes
- Work closely with the design team to translate client requirements into functional, innovative designs while ensuring practical feasibility
- Liaise with the production team to ensure that design specifications are accurately followed and the product is created to the highest standard.
- Provide architectural expertise during the production process to address any potential design or quality concerns that may arise.
- Gather and analyze client feedback to help identify areas of improvement in both product quality and customer service.
- Provide actionable insights to improve overall client experience and streamline the company’s processes, ensuring customer satisfaction at every stage.
- Assist in the development of new policies and procedures to enhance quality control measures and customer relationship management.
Requirements
- Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years of work experience.
Application Closing Date
12th February, 2025.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.