Customer Relationship Manager/QC (Architect) at Yardoak Project

Nigeria

Yardoak

Company Info

Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.

Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager / QC (Architect)

Location: Ajah, Lagos
Employment Type: Full-time

Responsibilities

  • Serve as the main point of contact for clients, addressing queries, providing updates, and ensuring their needs are met throughout the entire project lifecycle.
  • Offer professional guidance on design choices, advising clients on feasible architectural options that align with their vision and requirements.
  • Actively listen to customer feedback and concerns, implementing solutions in collaboration with relevant teams to ensure satisfaction.
  • Build and maintain strong relationships with both existing and potential clients, fostering trust and long-term partnerships.
  • Coordinate with the sales and project management teams to ensure seamless communication with clients and accurate understanding of their requirements.
  • Review design specifications and ensure that all products meet the required quality and aesthetic standards.
  • Inspect finished products to confirm that they adhere to architectural specifications, functionality, and company standard.
  • Identify any quality issues or defects in products during production and collaborate with the production team to resolve them.
  • Conduct final quality checks on completed furniture, ensuring that it meets both client expectations and Yardoak Project’s quality standards.
  • Maintain records of QC inspections, documenting any issues, resolutions, and areas for improvement to continuously enhance production processes
  • Work closely with the design team to translate client requirements into functional, innovative designs while ensuring practical feasibility
  • Liaise with the production team to ensure that design specifications are accurately followed and the product is created to the highest standard.
  • Provide architectural expertise during the production process to address any potential design or quality concerns that may arise.
  • Gather and analyze client feedback to help identify areas of improvement in both product quality and customer service.
  • Provide actionable insights to improve overall client experience and streamline the company’s processes, ensuring customer satisfaction at every stage.
  • Assist in the development of new policies and procedures to enhance quality control measures and customer relationship management.

Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years of work experience.

Application Closing Date
12th February, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.

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    Yardoak

    Yardoak Project is an indigenous woodwork, automation, and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct, and custom-made furniture designs for residential and commercial spaces. | Nigeria

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    June 28, 2024