Customer Representative at Beulah Medical Group

Beulah Medical Group – Beulah pharmaceutical chemists Limited; it is a business of retail pharmacy as well as wholesale of drugs. while; Beulah medical laboratory services Ltd is a medical centre newly built and equipped with modern technology to complement our comprehensive laboratory services and provide care in all fields of health care. This medical laboratory is designed and built to the standards of the World Health Organization. The main laboratory is equipped with the most modern and technology driven such as; Haematology Analyzer, Electrolyte Analyzer, Auto Chemistry Analyzer. Immunoassay Analyzer which qualify us to rest test in; Haematology, Pathology, Serology, Hispathology, Immunoassay, Microbiology. Other extra equipment includes the E. C. G Machine that elicits disorder of the brain. An ECG Machine equipped with ergo metric bike with all parameters in place to detail heart function both at rest and after exercise.

Job Title: Customer Representative

Location: Lagos

Employment Type: Full-time

Scope and Impact

• As a Customer Service Representative, you will serve as the first point of contact for patients and visitors at our medical/healthcare center, playing a critical role in delivering exceptional patient experiences.
• Your work will directly impact patient satisfaction, retention, and the overall perception of our facility.
• The representative’s core responsibility is to provide timely, empathetic, and effective support while managing inquiries, appointments, and service-related concerns.

Job Description

• The primary goal of the Customer Service Representative is to ensure that every patient interaction—whether in-person, over the phone, or via digital channels—is handled with professionalism, care, and efficiency.
• This role requires excellent communication skills, patience, and a deep understanding of healthcare services to guide patients through their journey from inquiry to care.

Duties and Responsibilities
Customer Service Representative:

• Greet and assist patients and visitors, both in person and over the phone, with courtesy and professionalism.
• Handle inquiries regarding appointments, services, insurance, and general information about the healthcare center.
• Schedule, confirm, and modify patient appointments using the center’s medical scheduling software.
• Maintain accurate and up-to-date patient records in the customer management system.
• Resolve patient concerns promptly or escalate issues to the appropriate departments when necessary.
• Ensure the waiting area and front desk remain organized, clean, and welcoming at all times.
• Collaborate with medical and administrative staff to ensure seamless communication and service delivery.
• Follow up with patients regarding appointments, billing issues, or additional service needs.

Qualifications / Requirements

• Minimum of a High School Diploma or equivalent; an Associate’s or Bachelor’s Degree in Business Administration, Healthcare Management, or a related field is a plus.
• 1 – 5 years of customer service experience, preferably in a healthcare or medical setting.
• Strong verbal and written communication skills, with a compassionate and patient-focused approach.
• Ability to handle sensitive and confidential information with discretion.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual abilities (especially in local community languages) are an added advantage.
• A positive attitude and a genuine desire to help people navigate healthcare services smoothly and confidently.

Salary
N120,000 monthly.

Application Closing Date
6th May, 2025.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.