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Company Info

Mid sized business

LEAM Consulting is Nigeria's leading consulting organisation for professional certification training, HR advisory services, business development/startup, and IT consulting services.

1 to 50 Employees

LEAM Consulting is Nigeria’s leading consulting organisation for professional certification training, HR advisory services, business development/startup, and IT consulting services.

Title: Customer Representative

Location: Moniya-Ibadan, Oyo

Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements / Qualifications

  • OND, HND / B.Sc
  • Excellent communication skill
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.

Deadline: 10th April, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

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