Customer Satisfaction Representative (CSR) – DOC at Amo Farm Sieberer Hatchery Limited

Amo Farm Sieberer Hatchery Limited has a vision to be the market leader in the Day Old Chicks market; through exceptional quality products and services that will guarantee profitable poultry farming. The Company produces high-quality Day-Old Chicks and Point of Cage Pullets. Over the years, we have remained focused on our main objective to produce high quality chicks, in a highly hygienic environment leveraging innovative solutions grounded in Research and Development.

Job Title: Customer Satisfaction Representative (CSR) – DOC

Locations: Uyo – Akwa Ibom, Delta and Enugu

Summary

• We seek a Customer Satisfaction Representative (CSR) to join our dynamic team in the South East & South region.
• This individual will serve as the front-line contact for customers, ensuring exceptional support and satisfaction throughout the DOC sales process.

Job Purpose

• To provide direct customer support for the sale and distribution of Day-Old Chicks in the region, ensuring seamless service delivery, timely communication, and a strong customer relationship experience from pre-order to post-delivery.

Key Responsibilities

• Serve as the primary contact point for all DOC customer inquiries, orders, and complaints within the region.
• Ensure prompt and accurate handling of customer orders, confirming delivery details and tracking fulfillment.
• Maintain and grow strong relationships with both existing and new customers, including agents, distributors, and commercial farmers.
• Conduct periodic follow-ups with customers to assess satisfaction, resolve complaints, and support repeat business.
• Liaise with the Logistics and Sales teams to ensure timely and accurate dispatch and delivery of DOCs.
• Maintain detailed customer records and activity logs.
• Generate and submit weekly reports on customer feedback, sales trends, delivery performance, and complaints resolution.
• Monitor DOC quality issues and escalate complaints to technical or quality assurance teams when necessary.
• Educate customers on chick management best practices and offer support post-delivery to enhance survival and performance rates.
• Coordinate regional outreach or customer education programs as required.
• Represent the brand professionally across all engagements and field activities.

Educational Qualification & Experience

• Minimum of HND / B.Sc in Agriculture, Animal Science, Veterinary Science, Marketing, or related discipline.
• 2 – 3 years of experience in agricultural sales, or poultry-related operations.
• Experience in managing customer relationships with farmers (preferably in agriculture sector).

Required Skills & Competencies:

• Strong customer service orientation and interpersonal communication
• Good understanding of poultry production (especially DOC)
• Sales and order management
• Complaint handling and conflict resolution
• Basic knowledge of CRM or data entry tools
• Ability to work under pressure and with minimal supervision
• Attention to detail and organizational skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Ability to speak at least one major South Eastern or South South language is an added advantage
• Willingness to travel frequently within the region.

Expected Behavioural Competencies:

• Dependability
• Professionalism
• Responsiveness
• Integrity
• Customer Empathy
• Result Orientation
• Initiative
• Flexibility.

Application Closing Date
30th June, 2025.

How to Apply: Interested and qualified candidates should send their CV and a brief cover letter to: [email protected] using “Application for CSR” as the subject of the email.