Company Info
Mid sized business
1 to 50 Employees
Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc.
Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.
Job Title: Customer Service/Admin Officer
Location: Lekki, Lagos
Employment Type: Full-time
Key Responsibilities
- Handle incoming customer inquiries via phone, email, WhatsApp, and in-person visits.
- Provide accurate information about products, prices, availability, and delivery timelines.
- Process customer orders, track delivery status, and handle after-sales follow-ups.
- Resolve customer complaints and escalate issues where necessary.
- Maintain a positive and professional attitude toward customers at all times.
- Maintain organized records of sales, orders, and client interactions.
- Support inventory tracking and update stock levels when necessary.
- Assist with invoicing, receipts, and payment confirmations.
- Prepare basic reports for management on customer trends and feedback.
- Coordinate communication between departments to ensure smooth workflow.
Qualifications
- OND / HND / Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 1 – 2 years’ experience in customer service or administrative roles.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Knowledge of retail processes and POS systems is an advantage.
- Strong organizational and multitasking skills.
- Polite, dependable, and customer-focused attitude.
Salary
- N150,000 Monthly.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Service/Admin – Lekki” as the subject of the email.
