Customer Service Agent at Jtechtrade

Jtechtrade is an online financial service provider that allows you to trade(buy and sell) digital assets such as cryptocurrencies. The Dream was birthed in year 2018 but Jtechtrade became a reality in 2019 and ever since then we have digital financial assets to both Merchants and Users of our platform and gaining a vast knowledge and experience on how the Digital space has paved way for a digital financial revolution. Our platform is designed with our Users in mind, it has a high anti-cyber security technology system making it safe and secured which also makes our payment system fast and reliable.

Job Title: Customer Service Agent

Location: Lagos

Employment Type: Full Time

Job Description

• We are looking for a proactive and knowledgeable Customer Service agent to join our team.
• In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.
• The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
• Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
• Account Management: Help customers with account-related queries, such as registration, verification, and security measures.
• Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

Qualifications

• An OND / HND / Bachelor’s Degree in Business, Finance, or a related field.
• Previous experience in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

Application Closing Date
11th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.