Company Info
Large organization
200 + Employees
Beebeejump International Limited is into the sales of solar batteries, panel, inverters and accessories.
Beebeejump International Limited is into the sales of solar batteries, panel, inverters and accessories.
Job Title: Customer Service Agent (Hausa)
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are looking for smart and active Hausa-speaking customer service agents to join our team.
- The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
- You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.
Responsibilities
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Qualifications
- Minimum OND, HND, BSc in any related course
- Must be very fluent in speaking the Hausa language
- At least 1 year of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Knowledge of social media platforms
- Knowledge of administrative procedures
- Numeric, oral, and written language applications
- Must live within Ogba, Ojota, Ojodu, Agege, and Ikeja environs.
Benefits of Working with Beebeejump
- A great place to learn, and get trained
- Amazing and talented teammates to work with
- Structured work environment
- As a customer service agent you get to earn more incentives, outside your monthly pay.
Application Closing Date
8th February, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Agent (Hausa)” as the subject of the mail.