Company Info
Nicole Sinclair Consulting – Our client in the fitness and gym sector is recruiting passionate, service-oriented, positive, and hard-working individuals with a love for health and fitness to join us in the capacity below:
Title: Customer Service and Operations Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
- Your role as a Customer Service & Operations Representative is to provide exceptional customer service to each guest and member, in order to build trust and loyalty to the brand.
- You are quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of long-term relationships.
Responsibilities
- Provide high-level customer service and hospitality to clients
- Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature
- Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels
- Respond to general company inquiries including walk-in guests
- Responsible for general administrative computer work and scheduling for studio sessions
- Maintain a positive attitude and take initiative
- Provide support to the coaches to ensure a successful class check-in process
- Work as a cohesive team with all other staff members to ensure efficiency and camaraderie
- Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise
- Create daily, weekly and monthly reports on customer insights, bookings and inventory, and sales (templates will be provided)
- Assist with projects for the Operations team
- Work closely with the Experience Coordinator on enhancing each member’s experience
- Maintain the distinct company’s aesthetic, appearance, atmosphere, and culture
- Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning exercise equipment (bikes, weights), floors, and mirrors
- Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise way, and hallways.
Competency / Skill / Requirements
- Candidates should possess an HND / B.Sc Degree with at least 3 years relevant work experience.
- A personal passion for fitness is strongly preferred
- Must have a positive, can-do, and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment
- Must be an excellent and articulate communicator (exceptional written and verbal communication skills)
- Adaptable and understands that no job is too big or too small
- Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc
- Good data interpretation skills
- Must be able to handle several situations at once with poise and confidence
- Must be able to interact well with the public, can learn quickly, and be a self-starter
- Must be willing to initiate tasks and perform duties without direction
- Must be able to work with a wide range of personalities
- Must have outstanding customer service and problem-solving skills
- Must be able to handle difficult situations such as customer complaints
- Must have friendly and professional phone and email etiquette
- Must be extremely organized and have strong attention to detail
- Must have the ability to execute quickly and effectively.
Deadline: 26th February, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.