Customer Service Assistant at S’Manuel Consulting

S’Manuel Consulting is a growing HR outsourcing and business consulting company dedicated to helping businesses streamline their human resource processes, improve operational efficiency, and drive organizational success. Established in 2018, we specialize in HR consulting, business management, training and development, process improvement, LinkedIn optimization, CV and personal statement writing, and a variety of other business support services. With a strong presence in the UK and Lagos, Nigeria, we have worked with numerous clients across diverse industries globally, offering tailored HR solutions and strategic business insights to help companies attract, retain, and develop top talent while ensuring compliance and efficiency in their operations.

Job Title: Customer Service Assistant

Location: Ogudu, Lagos

Employment Type: Full-time

Job Summary

• The Customer Service Assistant will be the first point of contact for clients, helping with inquiries, orders, event coordination, and general administrative support.
• This role also supports daily business operations and ensures smooth delivery of services.

Key Responsibilities

• Provide excellent customer service via phone, email, social media, and in-person.
• Manage bookings and client orders, ensuring accurate details and timely follow-ups.
• Assist with scheduling deliveries and coordinating event logistics.
• Maintain organized records of customer interactions and transactions.
• Support in daily administrative tasks such as filing, inventory updates, and report preparation.
• Assist in packaging and preparing dessert orders during peak times.
• Follow up on client feedback and help resolve any complaints professionally.
• Collaborate with the production and logistics team to ensure high-quality service delivery.
• Contribute creative ideas for improving customer experience.

Salary

• N90,000 – N100,000 per month.

Application Closing Date
15th May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job title as the subject of the email.