Customer Service Assistant at Zichael Nigeria Limited

Zichael Nigeria Limited is a fashion brand that specializes in creating stylish outfits for both men and women, infused with a modern twist. Our primary focus is on delivering garments that are not only fashionable but also crafted with the utmost care and attention to detail. We prioritize the use of high-quality materials to ensure our products are durable and comfortable. Our designs are carefully curated to embody a timeless aesthetic, transcending fleeting trends and offering a wardrobe that stands the test of time. We believe that fashion should be inclusive, catering to individuals of diverse backgrounds, sizes, and personal styles. At Zichael Nigeria Limited, we aim to provide a versatile range of outfits that strike a balance between style and substance. Whether it’s a classic suit, an elegant dress, or a casual ensemble, our clothing options are designed to empower individuals with confidence and make a statement. We are dedicated to creating an exceptional fashion experience for our customers, offering them well-crafted and fashionable garments that reflect their individuality and personal taste.

Title: Customer Service Assistant

Location: Wuse, Abuja (FCT)

Employment Type: Full-time

Responsibilities 

• Respond to customer inquiries: Interact with customers via phone, email, or chat, addressing their questions, concerns, and requests in a prompt and professional manner.
• Provide product information: Offer detailed information about the fashion house’s products, including sizing, materials, care instructions, and pricing, assisting customers in making informed purchasing decisions.
• Process orders and returns: Assist customers with placing orders, ensuring accurate information input and timely order processing. Handle returns and exchanges, following established procedures and providing support throughout the return process.
• Handle complaints and escalations: Address customer complaints and resolve issues to ensure customer satisfaction. Escalate complex or unresolved matters to the appropriate department or supervisor for further assistance.
• Assist with inventory management: Collaborate with the inventory team to monitor stock levels, update product availability, and provide accurate information to customers regarding product availability, backorders, and pre-orders.
• Assist with styling and fashion advice: Offer fashion advice, styling tips, and outfit suggestions to customers, helping them create cohesive and fashionable looks with the fashion house’s products.
• Process payments and handle billing inquiries: Process customer payments accurately and securely, utilizing the fashion house’s payment systems. Address billing inquiries, resolve discrepancies, and provide assistance with payment-related matters.
• Maintain customer records: Update and maintain customer databases with accurate and relevant information, ensuring customer records are organized and easily accessible for future reference and follow-ups.
• Collaborate with other teams: Coordinate and communicate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience and address customer-related issues effectively.
• Stay updated on fashion trends: Keep abreast of the latest fashion trends, industry news, and product knowledge to provide up-to-date information and enhance the customer service experience.

Requirements

• Interested candidates should possess a Bachelor’s Degree / HND in relevant fields with a minimum of 2 years work experience.

Salary
N60,000 – N70,000 monthly.

Deadline: 10th July, 2023.

How to Apply: Interested and qualified candidates should send their Application / CV to: [email protected] using the job title as the subject of the mail.

Note: For inquiries, send a WhatsApp message to: 08034660171.