Customer Service Assistant (NYSC Intern) at Bamyat Foods Limited

Bamyat Foods Limited is a dynamic and ambitious company, driven by the desire to become the foremost authority in our industry. With a relentless focus on unparalleled customer service, we strive to exceed the expectations of both new and loyal patrons alike. At Bamyat Foods, we’re on a mission to redefine excellence in the wholesale and retail market. Specializing in whole nuts, natural nut butter, seeds, dried fruits, herbs, spices, and organic dried foods, we curate a selection that reflects our commitment to quality and sustainability.

Job Title: Customer Service Assistant (NYSC Intern)

Location: Ajah, Lagos

Employment Type: Full-time

Job Summary

• The Customer Service Assistant will be the primary point of contact for customers across various channels, including social media, WhatsApp, email, and phone calls.
• This role requires excellent communication skills, technical proficiency, and a customer-centric approach.

Key Responsibilities

• Multi-Channel Support: Respond to customer inquiries, take orders and resolve issues via social media, WhatsApp, email, and phone calls.
• Order Management: Scoop orders from the website (training provided), whatsapp , Instagram direct message and ensure timely fulfillment.
• Logistics Follow-up: Track orders, follow up with logistics partners, and resolve delivery delays or issues.
• WhatsApp Status Updates: Manage and update the business WhatsApp status to reflect promotions, offers, and important updates.
• Store Ambiance: Maintain a welcoming and organized store ambiance that reflects our brand image.
• Product Education: Educate customers on our products, features, and benefits to enable informed purchasing decisions.
• Sales and Upselling: Identify opportunities to upsell or cross-sell products, and persuade customers to make purchases or upgrades.

Requirements

• Must be living within Badore, Ajah and it environment.
• Recent Graduate or NYSC Batch A stream 2 Corp Member
• Candidates should possess HND / Bachelor’s Degrees in Marketing, Mass Communication or a related field
• 0- 3years relevant experience as a Customer Service Assistant or similar role.
• Excellent communication and interpersonal skills
• Tech-savvy with experience in social media, WhatsApp, and email support
• Ability to learn and adapt to new systems and processes
• Strong problem-solving and analytical skills
• Customer-centric approach with a focus on resolving issues and building relationships
• Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

• Experience in customer service or a related field
• Familiarity with e-commerce platforms (WordPress Website Back End)
• Basic knowledge of product features and benefits (training provided for specific products).

Application Closing Date
28th July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note

• Joining Bamyat Foods means being part of a vibrant team that thrives on innovation and collaboration. Here, your ideas are valued, and your contributions make a tangible impact on our continued success.
• As we continue to grow, we’re looking for individuals who share our passion for excellence to join us on this exciting journey.
• If you’re ready to be part of a company that’s redefining the standards of the industry, we invite you to explore opportunities with us at Bamyat Foods.