Customer Service Assistant (NYSC Intern) at Etcon Analytical and Environmental Systems & Services Limited

Etcon Analytical and Environmental Systems & Services Limited is a wholly Nigerian Company specialized in the sales, marketing, distribution, installation, startup and maintenance of various equipment in Nigeria Industries and Institutions in the areas of: Laboratory Products & Consumables, Food Safety & Microbiology Products and Consumables, Life Science Instruments Products & Consumables, Analytical, Detection and Quality Control Instrumentation, Environmental, Meteorological and, Occupational Health Monitoring Instruments, Test, Measurement and Calibration Equipment, Environmental, Meteorological and, Occupational Health Monitoring Instruments, Pharmaceutical, Medical & Diagnostics Equipment and Chemicals & Reagents (Laboratory & Industrial).

Job Title: Customer Service Assistant (NYSC Intern)

Location: Lagos

Employment Type: Full-time

Job Description

• A Customer Service Assistant typically assists customers with various inquiries and issues, aiming to ensure satisfaction.
• They handle phone, email, and online inquiries, resolve complaints, provide product information, manage accounts and collaborate with other departments to meet customer needs.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Support Day-to-Day handling of customer support ensuring timely responses and issue resolution
• Build and maintain effective relationships, establish strong and positive relationships with key client contacts to provide excellent customer service.
• Liaise and collaborate with other internal teams to address and resolve client queries and business challenges
• Monitor and escalate inquiries by tracking the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
• Contribute to internal documentation and assist team lead in understanding and handling issues professionally.

Requirements

• First Degree in Social Sciences or any relevant discipline; MUST have completed the mandatory National Youth Service (NYSC) as at date of application.
• 0-1 year of experience in customer-facing preferably in sales.
• A passion for solving problems, and delivering excellent service.
• Great communication skills, especially when responding to customer emails and inquiries.
• Strong communication and presentation skills
• A problem-solving mindset and the ability to work issues under pressure.
• Proficiency with MS Office tools (Excel, Word, and PowerPoint).
• A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
• A desire to learn and grow in customer support and success roles.

Application Closing Date
3rd June, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.