Company Info
Large organization
200 + Employees
Ekesons Transport
Ekesons Transport – We provide bus transportation services in accordance with internationally recognised road transportation standards. Our services are tailored to distinguished travelers who might otherwise employ air travel.
Title: Customer Service Executive
Location: Lagos
Employment Type: Full-time
Job Responsibilities
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customers on complaints regarding specific products as well as services.
- Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Ensure deliverables are met within ascribed SLA timeframe.
- Perform all other duties as assigned.
Job Requirements
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (4) years cognate experience in Customer Service/ Care.
Deadline: 22nd September, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Executive” as the subject of the mail.
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