Customer Service Executive at Feegor

Feegor is an innovative B2B e-commerce company that enables retailers discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeria’s Informal retail sector.

Job Title: Customer Service Executive

Location: Lagos

Employment Type: Full-time

Job Description

• The Customer Service Representative is responsible for providing exceptional customer service experience while ensuring our customers’ needs are always satisfied.
• He/She presents, promotes, and sells the company’s products/services to existing and prospective customers.

Responsibilities

• Generate sales, cross-sell, and upsell customers on goods.
• Attend to customer queries and assist in resolving customers’ issues through calls, chats, emails, and/or social media platforms.
• Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
• Build sustainable relationships and trust with customers through open and interactive communication via various channels.
• Meet customer service team sales targets and call-handling quotas.

Requirements

• Minimum of a B.Sc Degree in Sales, Marketing, or any relevant field
• Minimum of 3 years of work experience in customer service or a similar role with remarkable track records.
• Result-oriented mindsets with a focus on meeting and exceeding sales targets.
• Customer-oriented and able to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should apply with CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.