Customer Service Executive at Feegor

Feegor is a forward-thinking B2B e-commerce startup that helps merchants discover, connect with, and source items directly from manufacturers and large wholesalers throughout the country. We are the technical foundation that assures simple, trustworthy, and efficient transactions in Nigeria’s informal retail sector.

Title: Customer Service Executive

Location: Lagos

Employment Type: Full-time

Job Summary

• The Customer Service Executive is responsible for providing exceptional customer service experience while ensuring our customers’ needs are always satisfied.
• He/She presents, promotes, and sells the company’s products/services to existing and prospective customers.

Job Responsibilities

• Generate sales, cross-sell, and upsell customers on goods and services
• Attend to customer queries and assist in resolving customers’ issues through calls, chats, emails, and/or social media platforms.
• Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
• Meet personal/customer service team sales targets and call-handling quotas.

Job Requirements

• Minimum of a B.Sc Degree in Sales, Marketing, or any relevant field.
• Minimum of 3 years of work experience in customer service or similar role with remarkable track records.
• Result-oriented mindsets with a focus on meeting and exceeding sales targetcall-handlings.
• Customer-oriented and able to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should forward their CVs and Cover Letters to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.