Company Info

Mid sized business

1 to 50 Employees

Piston & Fusion Business Academy offers professional and executive programs for workers and businessmen in various industries.

Piston & Fusion Business Academy offers professional and executive programs for workers and businessmen in various industries. Our focus is on optimizing performance through hands-on learning methods, delivering a first-class learning and five-star experience.

Job Title: Customer Service Executive

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

  • This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.

Responsibilities

  • Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
  • Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
  • Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
  • Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
  • Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.

Requirements

  • Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
  • Must possess 2 years or more working in the Customer Service department
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company’s services.
  • Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
  • Resides in Ikeja or its environs.

Successful candidates will undergo the following training:

  • Customer Relationship Management
  • Managing Customer Issues
  • Customer Loyalty and Retention Strategies.

Salary

  • N120,000 – N150,000 Monthly.

Application Closing Date
31st March, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.