Customer Service Executive at Wasche Point Laundry

Wasche Point Laundry, launched in 2017 by the young businesswoman Ruth Okunnuga, has quickly emerged as a respected and trustworthy name in Lagos, Nigeria’s highly competitive dry cleaning and laundry market. Wasche Point Laundry has successfully expanded its operations, establishing an impressive network of three branches strategically located to serve the local thriving community, with an unwavering commitment to providing impeccable service delivery, constant innovation, and exceeding customer expectations. Our objective is to provide stress-free and convenient laundry solutions to busy people and organizations across Africa. Our objective is to transform and reinvent the laundry experience for our consumers, with the goal of being the top provider of laundry services and solutions. With

Title: Customer Service Executive

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file.

Education / Experience

• Qualification: B.Sc / HND
• Minimum of 1 year experience

Salary
N60,000 / month.

Deadline: 17th September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.