Customer Service Executive at Whoosh NG

Whoosh NG is a thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company

Job Title: Customer Service Executive

Location: Ikeja, Lagos

Employment Type: Full-time

About the Job

• We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team.
• The CSR will be the first point of contact for customers, providing support, resolving issues, and ensuring a smooth and satisfactory logistics experience from pickup to delivery.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints efficiently, professionally, and with empathy.
• Track shipments and provide timely updates to customers.
• Liaise with operations and dispatch teams to ensure successful order fulfillment.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalate unresolved issues to the appropriate departments for further investigation.
• Gather customer feedback and relay insights to relevant teams for service improvement.
• Stay updated on company policies, service offerings, and operational procedures.

Requirements

• Interested candidates should possess an OND / HND / BSc Degree in Business Administration, Communications, or related disciplines with 1-2 years experience in a customer-facing role, preferably in the logistics or e-commerce industry.
• Strong communication skills in English (written and verbal); knowledge of local languages is an advantage.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems, tracking software, and Microsoft Office Suite.
• A positive attitude, patience, and a passion for helping people.
• Ability to work under pressure and handle difficult situations with professionalism.

Working Conditions:

• Full-time role (Monday–Saturday, with Saturday being a half day).
• Hybrif role.

Benefits

• Competitive salary
• Performance-based incentives
• Health insurance
• Career growth opportunities
• A vibrant, supportive team environment.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Representative Application – WhooshNG” as the subject of the mail.