Customer Service/Front Desk Officer at Brenhazy Limited

Brenhazy Limited – Our client, a major player in the EPC and Real Estate industries, is looking for skilled people to fill the following positions:

Title: Customer Service/Front Desk Officer

Location: Lekki, Lagos

Employment Type: Full-time

Responsibilities

In this role, you will be responsible for the following tasks:

• Greeting, welcoming, and attending to guests in a friendly and professional manner.
• Keeping the front desk tidy and well-organized, ensuring all necessary materials (pens, forms, paper, etc.) are readily available.
• Answering questions and addressing complaints from visitors.
• Managing incoming calls, either redirecting them to the appropriate parties or taking detailed messages.
• Receiving and distributing letters, packages, and other incoming items.
• Preparing outgoing mail, including drafting correspondence and packaging parcels.
• Handling email correspondence, checking, sorting, and forwarding messages as needed.
• Monitoring office supplies and placing orders when necessary to ensure smooth operations.
• Maintaining updated records and files, ensuring accuracy and accessibility.
• Undertaking other duties as assigned, such as travel arrangements and schedule management.

Qualifications

• University Degree or equivalent; additional qualifications are a plus.
• 2-3 years of working experience in Customer Service or relevant roles.

Requirements & Skills

• Efficient time management skills.
• Exceptional interpersonal skills.
• Ability to work effectively with diverse groups of people.
• Proficiency in computer programs, including MS Office, especially Excel and Word.
• Proven experience as a front desk representative, agent, or in a relevant position.
• Familiarity with office machines (e.g., fax, printer, etc.).
• Knowledge of office management and basic bookkeeping.
• Proficient in English (both oral and written).
• Strong communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• Customer service orientation.

Deadline: 30th September, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.