Company Info
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations.
Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers’ expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.
Job Title: Customer Service/Front Desk Officer
Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.
- As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.
Key Responsibilities
- Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
- Manage room assignments, check-in, and check-out processes
- Handle guest registrations, payments, and departures
- Maintain accurate records of guest information, room assignments, and billing
- Provide personalized support and recommendations to guests
- Coordinate with other departments to ensure seamless service delivery
- Resolve guest complaints and issues in a fair, prompt, and professional manner
- Maintain a clean and organized front desk area
- Participate in training and coaching to enhance customer service skills
Requirements
- Bachelor’s Degree in any relevant field
- Must reside in Abuja, preferably around Utako
- Minimum of 2 years of customer service experience, preferably in the hospitality industry
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong patience, empathy, and understanding
- Proficiency in computer software and technology
- Ability to work varying shifts, including evenings and weekends.
Salary
- N90,000 – N120,000 / month.
Application Closing Date
31st August, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.