Company Info
Future Moves Recruitment Agency (FMR Agency) - Our client, a fast-growing and customer-centric catering brand in Gbagada, Lagos, is recruiting to fill the position below:
Future Moves Recruitment Agency (FMR Agency) – Our client, a fast-growing and customer-centric catering brand in Gbagada, Lagos, is recruiting to fill the position below:
Job Title: Customer Service Lead
Location: Gbagada, Lagos
Employment Type: Full-time / Onsite
Sector: Restaurant/Hospitality
Work Schedule: 5 days a week (including 2 Saturdays per month)
Working hours: 7:30 AM – 3:30 PM
Start Date: Immediate
About the Role
- We are hiring a Customer Service Lead to manage all aspects of guest interactions and team supervision.
- This role requires a friendly, proactive, and detail-oriented professional who can ensure a smooth dining experience for every guest while leading a small team of service staff.
Key Responsibilties
- Oversee daily front-of-house customer service operations and coordinate service staff.
- Serve as the first point of contact for customer inquiries, complaints, and feedback online and in-person.
- Monitor customer satisfaction and resolve any service issues promptly and professionally.
- Implement and maintain customer service standards and procedures.
- Provide on-the-spot coaching and support to junior customer service reps.
- Maintain reservation logs and ensure effective table turnaround during peak periods.
- Collaborate with kitchen and operations teams to ensure a seamless service experience.
- Generate weekly reports on customer feedback, issue trends, and service improvements.
Requirements
Education:
- HND / BSc Degree in any discipline; Hospitality or Communication-related fields preferred.
Experience & Skills:
- Minimum of 2 years experience in customer service, preferably in the restaurant, hospitality, or retail sector.
- Strong interpersonal and communication skills.
- Ability to lead a team with confidence and maintain professionalism under pressure.
- Familiarity with POS systems and basic order-taking software.
- Strong conflict-resolution and problem-solving skills.
- Passionate about customer satisfaction and service excellence.
Salary
- N200,000 monthly.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.