Company Info
Beaconhill Smile Clinic Limited is a leading and award winning dental care provider and Aesthetic Group in Nigeria, dedicated to offering high-quality dental services in a comfortable and welcoming environment. Our clinic prides itself on combining advanced technology with compassionate care to enhance our patients' smiles and overall oral health. It is also Africa's first 7-day dental practice.
Beaconhill Smile Clinic Limited is a leading and award winning dental care provider and Aesthetic Group in Nigeria, dedicated to offering high-quality dental services in a comfortable and welcoming environment. Our clinic prides itself on combining advanced technology with compassionate care to enhance our patients’ smiles and overall oral health. It is also Africa’s first 7-day dental practice.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Lagos
Employment Type: Full-time
Key Responsibilities
- Oversee and enhance the overall patient experience across all touchpoints.
- Lead and train the customer service team to ensure high-quality service delivery.
- Develop and implement strategies to improve customer engagement and retention.
- Handle patient inquiries, feedback, and complaints professionally and efficiently.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain accurate records of customer interactions and service improvements.
Requirements
- Bachelor’s Degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer service, preferably in the healthcare or hospitality industry.
- Strong leadership and people management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- A patient-centric mindset with a commitment to excellence.
Why Join Us?
- A dynamic and supportive work environment.
- Competitive salary and benefits.
- Opportunities for career growth and professional development.
Application Closing Date
20th February, 2025.
How to Apply
Interested and qualified candidates should send their CVs and cover letter to: [email protected] using “Customer Service Manager Application.” as the subject of the mail.
- Note
- If you are passionate about customer service and want to be part of a leading dental care group, apply now!
- We look forward to welcoming you to the Beaconhill Smile Group family!