Customer Service Manager(French Speaking) at Phillips Outsourcing Limited

Phillips Outsourcing Limited is a major outsourced service provider in Nigeria dedicated to providing our esteemed clients with superior, personalized, and effective outsourcing solutions. Our creative solutions have earned us the reputation of being the go-to business partner for firms looking to expand up and gain a competitive advantage in the industry. Our mission is to satisfy our clients’ demands precisely with our workforce of highly qualified and experienced people, innovative technology, and cost-effective means.

Title: Customer Service Manager(French Speaking)

Location: Lagos

Responsibilities

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements

• Bachelors / Associate Degree in Business Administration / Finance / Management or equivalent experience
• Desired – previous experience and knowledge of Oracle
• Candidate must be able to speak French Fluently

Deadline: 21st October, 2023.

How to Apply: Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.