Customer Service Officer at Beacongate Limited

Beacongate Limited is an HR/Consulting Firm that provides organisations with a comprehensive variety of HR support services such as advising, recruiting, training, business coaching, outsourcing, and HR services.

Title: Customer Service Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

• We are seeking an experienced Customer Service Representative to join our dynamic team. The ideal candidate should have a minimum of 2 years of experience in customer service roles, demonstrating excellent communication skills, problem-solving abilities, and a customer-centric approach.
• As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities
Customer Support:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Assist customers in navigating our platforms and resolving technical issues.

Issue Resolution:

• Investigate and resolve customer issues and complaints in a timely and effective manner.
• Collaborate with other departments to ensure complex issues are escalated and resolved efficiently.

Communication:

• Maintain clear and concise communication with customers, ensuring a positive and professional interaction.
• Keep customers informed about the status of their inquiries and resolutions.

Documentation:

• Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
• Provide feedback to management regarding common customer issues and suggest improvements.

Product Knowledge:

• Stay informed about product features, updates, and industry trends.
• Effectively communicate product information to customers.

Quality Assurance:

• Participate in quality assurance activities to ensure high standards of service delivery.
• Continuously identify opportunities for process improvements.

Team Collaboration:

• Collaborate with team members to share knowledge and best practices.
• Provide support during peak times or as needed to ensure optimal customer service coverage.

Qualifications

• Education: High School Diploma or equivalent; additional education in customer service or related field is a plus.
• Experience: Minimum of 2 years in a customer service role, preferably in a fast-paced environment.
• Communication Skills: Exceptional verbal and written communication skills.
• Problem-Solving: Strong problem-solving and critical-thinking skills.
• Technical Skills: Proficient in using customer relationship management (CRM) tools and other relevant software.
• Customer-Centric: Demonstrated commitment to providing excellent customer service.
• Adaptability: Ability to adapt to changing priorities and work well under pressure.
• Team Player: Collaborative mindset and ability to work effectively in a team.

Salary

• N50,000 – N80,000 / month.

Benefits

• Competitive salary
• Health insurance
• Retirement savings plan
• Professional development opportunities
• Employee discounts

Deadline: 4th December, 2023.

How to Apply: Interested and qualified candidates should send their Resume and a Cover Letter detailing your relevant experience to: [email protected] using the Job Title as the subject of the email.