Company Info
Focal Point Cleaners is a world-class leading specialist in dry cleaning and laundry service with the latest equipment and machinery in cleaning.
Focal Point Cleaners is a world-class leading specialist in dry cleaning and laundry service with the latest equipment and machinery in cleaning. We believe in standard and keeping our customers happy and we require more hands to join the team on ground.
Job Title: Customer Service Officer
Location: Murtala Square, Kaduna
Job Responsibilities
- Welcome customers with a cheerful face upon entrance
- Attend to customers professionally
- Receive/make calls and send messages
- Good communication skills
- Input all customers information and details on the system correctly without error
- Ensure to proffer a timely resolution to customers complaint in a professional manner
- Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
- Entering all online documents as at when due
- Collecting and analyzing customer’s feedback
- Processing billing
- Ensuring complete customer satisfaction
- Be the face and image of the company.
Requirements
- Candidates should possess an HND / BSc qualification with 1+ years relevant work experience.
- Must have good communications skill both oral and written
- Must be computer literate
- Must be a female
- Must residues be detail oriented
- Must be an active listener
- Must reside in Wuse II and environs
- Must be young and active
- Must be able to multitask
- Must be patient
- Ability to show empathy
- Must be friendly.
Application Closing Date
12th August, 2025.
How to Apply: Interested and qualified candidates should send in their CV to: [email protected] using the Job Title as the subject of the mail.