Customer Service Officer at Party Supplies and More

Party Supplies and More is Nigeria’s premier party supplies store, offering everything needed to make celebrations special. We provide high-quality decorations, balloons, and party essentials with exceptional customer service. Our values center on excellence, reliability, and innovation, ensuring every customer leaves happy and every event becomes unforgettable.

Job Title: Customer Service Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• We are seeking a dynamic Customer Care Representative to join our team at Party Supplies, Nigeria’s premier party supplies store.
• You will manage comprehensive customer interactions across multiple channels while supporting daily operations and sales growth.

Responsibilities

• Provide exceptional customer service via phone, in-person, and digital platforms using established protocols
• Process online orders within 2 hours, manage barcode scanning, and coordinate dispatch operations
• Handle helium services and balloon arrangements
• Conduct customer follow-up calls within 48 hours of delivery to ensure satisfaction and collect testimonials
• Maintain social media presence with content creation and status updates
• Support inventory management, record keeping, and administrative tasks, including daily timesheets
• Track sales progress toward monthly targets and identify upselling opportunities.

Benefits

• Competitive salary and benefits.
• Professional development opportunities
• Dynamic work environment in Nigeria’s leading party supplies company
• Opportunity to make every celebration special for our customers.
• Join us in creating magical moments for every celebration while building your career in a comprehensive customer service role that combines traditional service with modern digital engagement!

Application Closing Date
20th July, 2025.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Application for Customer Care Representative Position” as the subject of the mail.

Note: Required Documents:

• Updated CV/Resume
• Cover Letter highlighting relevant experience
• Contact references (optional)

Application Process:

• Shortlisted candidates will be contacted within 5-7 business days
• Initial phone/video screening interview
• Final video screening interview
• Background verification and reference checks
• Only qualified candidates meeting the stated requirements will be contacted. We thank all applicants for their interest in joining our team.