Customer Service Officer at Trinity Financial

Lagos

Trinity financials

Company Info

Trinity Financial is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act. licensed and supervised by the Central Bank of Nigeria as a full-fledged Financial Service Firm.

Trinity Financial is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act. licensed and supervised by the Central Bank of Nigeria as a full-fledged Financial Service Firm.

Job Title: Customer Service Officer

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Detail

  • We are in need of a Customer Service Officer who is focused,responsible, andcustomer satisfaction-driven. We are looking for a professional who will be the point of contact between a company and its customers.

Job Overview

  • You will be responsible for handling problems related to customer and product support issues. Identify customer needs and expectations with theobjective of achieving first contact resolution.

Key Responsibilities

  • Ensure the customer receives an effective service by being efficient and profound.
  • Respond to customer questions via phone, email, chat, or in person
  • Provide accurate information about products, services, or company policies
  • Conduct follow-ups to ensure issues are resolved and that customer is satisfied
  • Ensure compliance with company policies and all applicable regulations
  • Work with other departments.
  • Foster a positive workplace culture that promotes accountability, innovation, and teamwork

Qualifications

  • A Bachelor’s Degree in humanities or social sciences. 3-5 years experience.
  • Proven experience as a customer service officer in a banking and finance institution.
  • A professional certification is an added advantage
  • Strong leadership skills; must be confident and well-spoken.
  • Excellent communication, organizational, and decision-making abilities
  • Proficiency with business management software and tools

What We Offer

  • Competitive salary and performance-based bonuses
  • health insurance
  • Pension
  • Professional development opportunities
  • Collaborative and supportive company culture
  • Opportunity to make a significant impact on a growing business, etc.

Application Closing Date
18th August, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] and copy [email protected] using the Job Title as the subject of the email.

Note: Only qualified applicants will be contacted for an interview.

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