Company Info

Mid sized business

WorQulture - Our client, a Nigeria-based Financial Advisory Firm is recruiting to fill the position below:

1 to 50 Employees

WorQulture – Our client, a Nigeria-based Financial Advisory Firm is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Work Days: Mondays – Fridays
Availability to Start: As soon as possible

Job Summary

  • Our client, a Nigeria-based financial advisory firm specializing in cash flow optimization services, is seeking a dynamic and highly experienced individual to join their team as a Customer Experience Associate.

Key Responsibilities

  • Follow Loan and deposit processing workflow from start to finish within the allotted turnaround time
  • Manage and collect clients’ information for documentation purposes.
  • Analyze client needs to achieve maximum satisfaction.
  • Maintain client relations through constant engagement.
  • Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Brief and explain the products and services the company offers to walk-in clients.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Build sustainable relationships of trust through open and interactive communication with clients
  • Oversee the distribution of incoming and outgoing mail.
  • Compile reports on overall customer satisfaction.
  • Use various software, including word processing, spreadsheets, databases, and presentation software, to manage work processes and deliver presentations to clients.
  • Maintain a filing system for easy retrieval of corporate records, documents, and reports.
  • Conduct research and analyse data to prepare documents for review, meetings and presentations by Team Lead
  • Ensure adherence to the following requirements:
  • Management Policy.
  • Standard including work—papers, file set up, letters, etc
  • Loyalty to the Company’s Vision.

Qualifications

  • Bsc in Business Administration, Marketing or related field with a minimum of Second Class Upper
  • Proximity to Lekki Phase 1 or ability to reliably commute is mandatory
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Proactive, with a strong desire to learn and grow within the company
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to adapt to a dynamic and fast-paced work environment

Salary

  • N250,000 per month.

Application Closing Date
14th April, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online