Company Info
Large organization
Hapag-Lloyd - With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies.
200 + Employees
Hapag-Lloyd – With a fleet of 258 modern container ships and a total transport capacity of 1.9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. The Company has around 14,000 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 115 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Hapag-Lloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.
Job Title: Customer Service Officer, Export Documentation
Location: Onne, Rivers
Job type: Full Time
About the Job
- The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent. Knowledge of Hapag-Lloyd products and ensuring customer requirements are met.
Your Tasks
- Receive shipping instruction directly or via EDI /QSC
- Create Maritime Transport Documents and assign transport parties/QSC
- Retrieve Revenues and cross check with sales department /QSC
- Create prepaid invoices
- Liaise with Operations for confirmation of Loaded containers
- Release Maritime Transport Documents and Invoices
- Supply authorities with manifest data
- Transmit manifest to all relevant Customs & NPA
- Handle customs Clearance
- Clarify all customer queries
- Provide customers with shipping details
- Communicate with customer in case of exception handling of shipments
- Handling and execution of internal security requirements
- Customers deadline 24 hours prior loading
- Invoicing completeness 2 days after vessel has sailed/QSC
- Invoicing accuracy
- Issue Telex Release instruction or MTD
Key Performance Indicators (KPI’S)
- Manifest submission to NPA within 48 hours after sail of vessel
- Vessel cleanup, 48 hours after vessel sailing
- To ensure no manual SI
- Receive export documents from customers 48 hours prior vessel arrival
Your Profile
- Candidates should possess a University Degree.
- Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Working knowledge of MS Office.
- Result driven team player with a proactive attitude.
- Ability to work under pressure.
- Goal and deadline driven.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit
We Offer
- The opportunity to introduce solutions of which you are personally convinced
- Excellent opportunities for further development, supported by a spacious range of training and development opportunities
- Competitive remuneration
- Health and life Insurance benefit
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online