Customer Service Officer (Healthcare) at HRD Solutions

At HRD Solutions, we provide performance focused support to businesses in the areas of business strategy, organizational design and Human Resource Consulting.

Job Title: Customer Service Officer (Healthcare)

Location: Ikoyi Lagos

Employment Type: Full-time

Reports To: Clinic Manager

Job Duties

• We are hiring for the position of Customer Service Officer , We believe that a patient’s experience begins the moment they walk through our doors—and our Customer Service Officers are at the heart of that experience.

Key Responsibilities

• Greet patients and visitors warmly and professionally.
• Respond to phone calls, emails, and walk-in inquiries promptly and courteously.
• Provide clear information about services, procedures, and appointment scheduling.
• Resolve patient complaints or escalate issues to relevant departments as needed.
• Collaborate with medical, nursing, and administrative staff to enhance patient satisfaction.
• Assist in managing the reception area, ensuring it is clean, organized, and welcoming

Requirements

• OND/HND/B.Sc. in any discipline (Social Sciences or Health-related fields preferred)
• Minimum of 5 years ‘and above experience in a customer-facing in healthcare.· Strong communication and interpersonal skills.
• Ability to remain calm under pressure and handle sensitive information with discretion.· Proficiency in Microsoft Office and basic computer applications.
• Knowledge of hospital operations is an added advantage.

What We Offer

• Salary: N400,000.00 – N500,000.00 per month.
• A supportive and professional work environment.
• Competitive salary and benefits.
• Opportunities for training and career growth.
• A chance to make a meaningful impact on patients’ lives every day.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.