Customer Service & Operations Associate at Sisa Method Limited


Company Info

Mid sized business

1 to 50 Employees

Sisa Method Limited

Sisa Method Limited is a management consulting firm that specializes in integrated human resource advisory services and culture transformation.

Title: Customer Service & Operations Associate

Location: Lagos

Job Summary

  • We are seeking an experienced candidate who excels in customer service, growth, and retention, possessing strong interpersonal skills, dedication, and ambition.


  • Manage the customer journey and shopping experience by identifying touchpoints that enhance perception, interactions, and relationships on Nello.
  • Provide exceptional customer service to establish and maintain strong customer relationships.
  • Efficiently handle and resolve customer complaints.
  • Conduct surveys to gauge customer satisfaction levels.
  • Collect and analyze customer insights, behaviors, and interactions with various products and services, identifying key challenges and recommending solutions.
  • Implement operational improvements and policies to enhance efficiency.
  • Plan and coordinate Nello’s administrative activities.
  • Oversee daily operations and processes.
  • Ensure all necessary business documents are readily available.
  • Support the documentation of relevant information for internal and external use.
  • Assist in maintaining and analyzing operational data for business performance reporting.
  • Utilize insights to provide informed recommendations to the product development team and focus on high-potential products.
  • Ensure compliance with best practices and quality standards.
  • Contribute to innovation in new products through the development of product/service operations processes.
  • Design and facilitate performance sessions to discuss operational updates, ideas, and issues.


  • Bachelor’s Degree in Business Administration, Social Sciences, or a related discipline.
  • Minimum of 2 years of relevant experience in Customer Services & Support.
  • Proficiency in Microsoft Suite and other operational software.
  • Strong verbal communication skills in English.
  • Customer Service & Experience Certification.
  • ITIL certification is desirable.
  • Yellow Belt Lean Six Sigma Certification is desirable.
  • Willingness to engage daily with customers from diverse cultures and backgrounds.
  • Strong organizational skills and meticulous attention to detail.
  • Knowledge of customer service best practices and a commitment to professional development.
  • Ability to excel in a fast-paced working environment.
  • Demonstrates intelligence, intuition, and excellent recollection skills.

Deadline: 22nd September, 2023.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.