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Company Info

Mid sized business

1 to 50 Employees

Sisa Method Limited

Sisa Method Limited is a management consulting firm that specializes in integrated human resource advisory services and culture transformation.

Title: Customer Service & Operations Associate

Location: Lagos

Job Summary

  • We are seeking an experienced candidate who excels in customer service, growth, and retention, possessing strong interpersonal skills, dedication, and ambition.

Responsibilities:

  • Manage the customer journey and shopping experience by identifying touchpoints that enhance perception, interactions, and relationships on Nello.
  • Provide exceptional customer service to establish and maintain strong customer relationships.
  • Efficiently handle and resolve customer complaints.
  • Conduct surveys to gauge customer satisfaction levels.
  • Collect and analyze customer insights, behaviors, and interactions with various products and services, identifying key challenges and recommending solutions.
  • Implement operational improvements and policies to enhance efficiency.
  • Plan and coordinate Nello’s administrative activities.
  • Oversee daily operations and processes.
  • Ensure all necessary business documents are readily available.
  • Support the documentation of relevant information for internal and external use.
  • Assist in maintaining and analyzing operational data for business performance reporting.
  • Utilize insights to provide informed recommendations to the product development team and focus on high-potential products.
  • Ensure compliance with best practices and quality standards.
  • Contribute to innovation in new products through the development of product/service operations processes.
  • Design and facilitate performance sessions to discuss operational updates, ideas, and issues.

Qualifications:

  • Bachelor’s Degree in Business Administration, Social Sciences, or a related discipline.
  • Minimum of 2 years of relevant experience in Customer Services & Support.
  • Proficiency in Microsoft Suite and other operational software.
  • Strong verbal communication skills in English.
  • Customer Service & Experience Certification.
  • ITIL certification is desirable.
  • Yellow Belt Lean Six Sigma Certification is desirable.
  • Willingness to engage daily with customers from diverse cultures and backgrounds.
  • Strong organizational skills and meticulous attention to detail.
  • Knowledge of customer service best practices and a commitment to professional development.
  • Ability to excel in a fast-paced working environment.
  • Demonstrates intelligence, intuition, and excellent recollection skills.

Deadline: 22nd September, 2023.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!
Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!