Customer Service & Operations Associate at Sisa Method Limited

Sisa Method Limited is a management consulting firm that specializes in integrated human resource advisory services and culture transformation.

Title: Customer Service & Operations Associate

Location: Lagos

Job Summary

• We are seeking an experienced candidate who excels in customer service, growth, and retention, possessing strong interpersonal skills, dedication, and ambition.

Responsibilities:

• Manage the customer journey and shopping experience by identifying touchpoints that enhance perception, interactions, and relationships on Nello.
• Provide exceptional customer service to establish and maintain strong customer relationships.
• Efficiently handle and resolve customer complaints.
• Conduct surveys to gauge customer satisfaction levels.
• Collect and analyze customer insights, behaviors, and interactions with various products and services, identifying key challenges and recommending solutions.
• Implement operational improvements and policies to enhance efficiency.
• Plan and coordinate Nello’s administrative activities.
• Oversee daily operations and processes.
• Ensure all necessary business documents are readily available.
• Support the documentation of relevant information for internal and external use.
• Assist in maintaining and analyzing operational data for business performance reporting.
• Utilize insights to provide informed recommendations to the product development team and focus on high-potential products.
• Ensure compliance with best practices and quality standards.
• Contribute to innovation in new products through the development of product/service operations processes.
• Design and facilitate performance sessions to discuss operational updates, ideas, and issues.

Qualifications:

• Bachelor’s Degree in Business Administration, Social Sciences, or a related discipline.
• Minimum of 2 years of relevant experience in Customer Services & Support.
• Proficiency in Microsoft Suite and other operational software.
• Strong verbal communication skills in English.
• Customer Service & Experience Certification.
• ITIL certification is desirable.
• Yellow Belt Lean Six Sigma Certification is desirable.
• Willingness to engage daily with customers from diverse cultures and backgrounds.
• Strong organizational skills and meticulous attention to detail.
• Knowledge of customer service best practices and a commitment to professional development.
• Ability to excel in a fast-paced working environment.
• Demonstrates intelligence, intuition, and excellent recollection skills.

Deadline: 22nd September, 2023.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the email.