Company Info
Alpha's Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:
Alpha’s Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:
Job Title: Customer Service & Operations Officer
Location: Surulere, Lagos
Employment Type: Full-time
About the Role
- We are seeking an experienced Business Manager with a strong background in the laundry industry.
- The ideal candidate must have extensive experience managing laundry operations, driving business growth, ensuring profitability, and optimizing operational efficiency.
- The Business Manager will oversee the day-to-day running of the business while implementing strategies to attract new clients and retain existing ones.
- This person will play a key role in ensuring our customers are happy, our laundry processes run smoothly, and our communication is top-notch.
- If you’re passionate about quality service and you’re not afraid to get involved in the day-to-day operations, we’d love to meet you.
Key Responsibilities
- Speak and write fluently in English for all customer interactions
- Supervise the contact center team across our outlets
- Oversee washing, ironing, packaging, and delivery to ensure top-quality service
- Send invoices, confirm payments, and issue receipts to customers
- Respond promptly and professionally to customer calls and messages (inquiries & complaints)
- Maintain accurate records of all customer interactions and keep the database updated
- Ensure smooth day-to-day operations and support other team members as needed.
Requirements
- Candidates should possess an HND / OND / B.Sc Degree with 1-5 years work experience.
- Must live in Surulere or within close proximity (Yaba, Festac, Mushin, Ilupeju, Orile, Palmgrove).
- Female candidates preferred
- Must speak and write fluent English
- Strong attention to detail and ability to multitask
- Previous experience in customer service is a strong advantage
- Must be punctual, reliable, and organized.
Salary
- N70,000 – N100,000 / Month.
Application Closing Date
30th July, 2025.
How to Apply: Interested and qualified candidates should send their CV and applications to: [email protected] using “Customer Service & Operations Officer” as the subject of the mail.