Customer Service & Operations Officer at Alpha’s Touch & Exclusive Services

Lagos

Alpha's touch

Company Info

Alpha's Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:

Alpha’s Touch & Exclusive Services, a middle-class laundry business, is recruiting a smart, reliable, level-headed and organized individual to join our growing team in the capacity below:

Job Title: Customer Service & Operations Officer

Location: Surulere, Lagos

Employment Type: Full-time

About the Role

  • We are seeking an experienced Business Manager with a strong background in the laundry industry.
  • The ideal candidate must have extensive experience managing laundry operations, driving business growth, ensuring profitability, and optimizing operational efficiency.
  • The Business Manager will oversee the day-to-day running of the business while implementing strategies to attract new clients and retain existing ones.
  • This person will play a key role in ensuring our customers are happy, our laundry processes run smoothly, and our communication is top-notch.
  • If you’re passionate about quality service and you’re not afraid to get involved in the day-to-day operations, we’d love to meet you.

Key Responsibilities

  • Speak and write fluently in English for all customer interactions
  • Supervise the contact center team across our outlets
  • Oversee washing, ironing, packaging, and delivery to ensure top-quality service
  • Send invoices, confirm payments, and issue receipts to customers
  • Respond promptly and professionally to customer calls and messages (inquiries & complaints)
  • Maintain accurate records of all customer interactions and keep the database updated
  • Ensure smooth day-to-day operations and support other team members as needed.

Requirements

  • Candidates should possess an HND / OND / B.Sc Degree with 1-5 years work experience.
  • Must live in Surulere or within close proximity (Yaba, Festac, Mushin, Ilupeju, Orile, Palmgrove).
  • Female candidates preferred
  • Must speak and write fluent English
  • Strong attention to detail and ability to multitask
  • Previous experience in customer service is a strong advantage
  • Must be punctual, reliable, and organized.

Salary

  • N70,000 – N100,000 / Month.

Application Closing Date
30th July, 2025.

How to Apply: Interested and qualified candidates should send their CV and applications to: [email protected] using “Customer Service & Operations Officer” as the subject of the mail.