Customer Service Representative and Social Media Manager at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Title: Customer Service Representative and Social Media Manager

Location: Lagos

Employment Type: Full-time

Job Description

• We are looking for a proactive and customer-focused Customer Support & Social Media Manager to join our team.
• This role blends frontline customer service with digital engagement, making it ideal for someone who enjoys interacting with people both in-store and online.
• You will be responsible for managing customer inquiries, resolving complaints, and driving engagement and brand awareness across all social media platforms.

Responsibilities
Customer Support:

• Greet and attend to walk-in customers in a friendly and professional manner.
• Handle customer complaints, inquiries, and feedback across in-store, phone, WhatsApp, and email channels.
• Ensure smooth order processing, product returns, and follow-ups.
• Maintain a positive customer experience by providing timely and accurate support.
• Track customer satisfaction and report recurring issues to management.

Social Media Management:

• Create, schedule, and publish content on Instagram, Facebook, TikTok, and other relevant platforms.
• Respond to messages, DMs, tags, comments, and mentions in a timely and brand-appropriate manner.
• Engage with followers, influencers, and potential customers to build a loyal online community.
• Develop and implement monthly content calendars in alignment with promotions and campaigns.
• Monitor social media performance metrics (reach, engagement, conversion) and report insights.
• Stay up-to-date with digital trends and apply them to the brand’s content strategy.

Requirements

• 1 – 3 years of experience in customer service and/or social media management, preferably in the retail industry.
• Strong communication skills (written and verbal).
• Proficiency in platforms like Instagram, Facebook, and TikTok.
• Basic content creation skills using tools like Canva, CapCut, or InShot.
• Good interpersonal and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Customer-centric mindset with a passion for delivering excellent service.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.