Customer Service Representative at Akentertainment

Lagos

AkEntertainment

Company Info

Mid sized business

Akentertainment is recruiting suitably qualified candidates to fill the position below:

1 to 50 Employees

Akentertainment is recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Service Representative

Location: Opebi, Ikeja – Lagos

Employment Type: Full-time

Customer Service Responsibilities

  • Manage large amounts of customers inquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts
  • Follow communication procedures, guidelines and policies.

Requirements and Skills

  • First Degree or HND in any relevant field with 2-3 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Must have good typing skill
  • Between 20 – 26 years old
  • Candidate should live within Ikeja
  • Familiarity with computer and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
10th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using Job title as the subject of the mail.

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