Company Info
Mid sized business
1 to 50 Employees
Fitness Plus Gym is a home away from home, It was born out of the desire to inspire people to live healthier lives. Our goal is to promote fitness as a way of life.
Fitness Plus Gym is a home away from home, It was born out of the desire to inspire people to live healthier lives. Our goal is to promote fitness as a way of life. We believe workouts shouldn’t be difficult and boring, and as such, our workout routines are infused with fun activities and a great community.
Job Title: Customer Service Representative
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The Front desk/customer service representative is the first point of contact for members and guests at the fitness center.
- This role is responsible for providing excellent customer service, managing check-ins, answering inquiries, promoting services, and ensuring a clean, welcoming, and professional environment at all times.
Key Responsibilities
Customer Service & Member Engagement:
- Greet all members and guests with a warm, friendly attitude.
- Provide accurate information about gym services, membership options, and policies.
- Address member inquiries, concerns, and complaints professionally and promptly.
- Encourage member engagement by promoting classes, events, and wellness services.
Front Desk Operations:
- Handle daily check-in/check-out of members using the club management system.
- Manage phone calls, emails, and walk-in inquiries efficiently.
- Schedule appointments or classes as needed.
- Process new memberships, renewals, cancellations, and payments.
Administrative Support:
- Maintain accurate records of member attendance and account information.
- Generate basic reports as directed by the Club Manager.
Requirements
- Candidates should possess an HND / Bachelor’s Degree in related fields with 3 – 5 years work experience.
Salary
- N90,000 – N100,000 Monthly.
Application Closing Date
10th May, 2025.
How to Apply: Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.