Customer Service Representative at Geoinfotech

At Geoinfotech, we are a collective of experts, professionals, and idealists who are passionate about technology and industry. We provide a stimulating and fulfilling work environment that encourages innovation and groundbreaking projects. To fuel our mission, we are seeking creative individuals who can contribute their unique perspectives and skills to help us achieve our goals. Join us as we embark on exciting endeavors that push the boundaries of what is possible.

Title: Customer Service Representative

Locations: Abuja and Lagos

Employment Type: Full-time

Job Brief

• Interacting with customers and ensuring their satisfaction with Geoinfotech products or services.

Responsibilities

• Interacting with customers:communicate with customers via various channels such as phone, email, chat, or in-person to address inquiries, resolve issues, and provide information about products or services.
• Providing assistance:Assist customers with placing orders, processing their request, tracking service delivery and troubleshooting technical problems.
• Problem-solving:Identify and analyze customer concerns or complaints, and work towards finding appropriate solutions in a timely manner.
• Documentation and record-keeping:Maintain accurate records of customer interactions, transactions, inquiries, and complaints for future reference.
• Product knowledge:Have a deep understanding of the company’s products or services to effectively answer customer questions and provide relevant information.

Job Requirements
Education:

• B.Sc, HND and above from a recognized university

Skills:

• Excellent communication skills
• Proficient in handling computer
• Communication: Excellent verbal and written communication skills, convey information clearly and professionally.
• Empathy: You should be empathetic, patient, and understanding, as you deal with customers who may be frustrated or upset.
• Problem-solving: Possess strong analytical and problem-solving skills to identify issues, think critically, and provide appropriate solutions.
• Multitasking: You should be able to handle multiple inquiries simultaneously
• Conflict resolution: Ability to handle difficult customers, and navigate challenging situations with tact and diplomacy.
• Technical proficiency: Proficiency in using customer service software, databases, and other relevant tools, to efficiently manage customer interactions and retrieve information.

Salary
N75,000 – N150,000 monthly.

Deadline: 25th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online