Customer Service Representative at Jorist Beauty Home

Jorist Beauty Home offers a carefully curated selection of premium beauty and skincare products, cosmetics, haircare, and wellness products designed to enhance your natural glow and support your unique beauty needs. With a commitment to quality, innovation, and customer satisfaction, we aim to provide an exceptional shopping experience that empowers confidence and self-expression.

Job Title: Customer Service Representative

Location: Ibadan, Oyo

Employment Type: Full-time

Summary

• The customer service representative will be directly responsible for customer service and processing of online and phone orders.
• Other duties for this role will include customer complaint management, handling enquiries, managing third party courier companies and day to day routine tasks execution.
• They must be knowledgeable about the products and able to adequately guide the customer at all times.

Job Duties and Responsibilities

• Receive and process online orders
• Update and manage the company’s website and social media pages
• Convert leads into actual sales
• Liaise with and manage courier companies
• Develop and maintain an updated customer/vendor lists
• Answer and direct phone calls
• Organize and prepare for exhibitions and outdoor sales events
• Assist in the preparation of regularly scheduled reports
• Handle customer enquiries and complaints
• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Send weekly email blasts, WhatsApp messages, bulk SMS
• Closely monitor online trends and inventory
• Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
• Answer first line queries and complaints from customers.
• Report discrepancies and problems to the Operations Manager
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Work with management to organize and execute online sales campaigns
• Perform all other duties as assigned.

Job Requirements

• Educational Qualification: HND or BSc Degree in any related discipline preferably Marketing, Business and Finance.
• 1 – 3 years experience in an ecommerce role
• Experience with sales targets.

Skills and Abilities:

• Good customer service skills
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast-paced environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills.

Application Closing Date
30th June, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.