Customer Service Representative at Leadclimax Careers

At Leadclimax Careers, we specialize in bridging the gap between employees and employers by offering high-quality human resource services. Our primary focus is to facilitate the seamless connection between talented individuals seeking employment opportunities and organizations in need of skilled professionals. With our expertise in the field of human resources, we strive to provide exceptional services that meet the needs of both job seekers and employers, ultimately fostering mutually beneficial and successful partnerships.

Title: Customer Service Representative

Location: Mainland, Lagos

Employment Type: Full-time

Job Description

• We are looking to hire a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face.

Responsibilities
Customer Service Responsibilities list:

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Requirements and Skills

• Minimum of HND, BSC.
• Customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
Monthly income of N120,000.

Deadline: 11th August, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.