Customer Service Representative at Logisoft Solutions

Logisoft Solutions is a Remote HR Management Service dedicated to building inclusive and engaging work cultures. We believe that great teams are built on collaboration, respect, and empowerment.

Job Title: Customer Service Representative

Location: Online, Lekki Lagos

Employment Type: Full-time

Position Summary

• The Customer Service Representative (CSR) is responsible for handling orders in a timely, efficient and courteous manner.
• This role involves providing ordering assistance, managing customer inquiries, facilitating experience recovery, and driving customer loyalty.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and in person, providing information
• Customer Follow-up: Perform after-purchase follow-up to ensure satisfaction and address concerns to get feedbacks and reviews.
• Product Updates: Inform customers about new products, promotions, and seasonal offerings.
• Production Scheduling: Assist in coordinating daily and weeklyschedules to ensure requestsare fulfilled on time.
• Database Management: Maintain and update a customer database with accurate order and contact information.

Additional Duties:

• The company may amend this job description or assign additional duties as needed.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple tasks and work under pressure.
• Experience in customer service,

Salary

• N50,000 – N100,000 / month.

Application Closing Date
18th June, 2025.

How to Apply: Interested and qualified candidates should send their CV and/or Cover letter to: [email protected] using the job title as the subject of the mail.

Note

• For Onsite: Ensure you live around Ikoyiand its environs.
• For Online: Enusre you have a Laptop.