Customer Service Representative at Onyx Beauty Hub

Onyx Beauty Hub is a luxury hair brand that offers wholesale and retail of virgin hair and raw single donor hair. We offer a variety of hair textures, including straight, wavy and curly hair. Our hairs are carefully sourced and selected from various donors in China, Vietnam, Laos, Cambodia, the Philippines, India, Burma, and Argentina.

Job Title: Customer Service Representative

Location: Island, Lagos

Employment Type: Full-time

Job Summary

• The Customer Service Representative will serve as the primary point of contact for our customers, providing outstanding service both online and in person.
• This role requires someone who is articulate, responsive, and genuinely passionate about client care and the beauty industry.

Key Responsibilities

• Handle customer inquiries via phone, email, social media, and in-store.
• Provide accurate product information and tailored recommendations.
• Process orders, track deliveries, and manage after-sales service.
• Resolve complaints and issues promptly, maintaining a positive brand image.
• Collaborate with internal departments to ensure a seamless customer journey.
• Record and report customer feedback to help improve service quality.
• Maintain customer interaction records and CRM updates.

Requirements & Qualifications

• Minimum of 3-4 years’ experience in customer service (experience in beauty, fashion, or luxury industry is a plus).
• Excellent communication skills — both written and verbal.
• Proficient in using CRM tools, social media platforms, email, and chat apps.
• Strong interpersonal skills with a professional and polished demeanor.
• High emotional intelligence and ability to stay calm under pressure.
• Attention to detail and a customer-first mindset.
• Must reside around Ikate, Lekki or nearby areas — this is a key requirement.

Preferred Qualities:

• Knowledge of luxury hair products and customer preferences.
• Friendly, respectful, and customer-focused personality.
• Ability to manage multiple tasks efficiently and accurately.

What We Offer

• Salary: N120,000 – N250,000 / month.
• A chance to work with a dynamic and passionate team.
• Opportunities for career growth in a respected luxury brand.
• Competitive salary and performance-based bonuses.
• A creative and customer-centered work environment.

Application Closing Date
31st August, 2025.

How To Apply: Interested and qualified candidates should send their CV and a short cover letter stating why they’re a great fit for this role to: [email protected] using “Customer Service Representative Application” as the subject of the email.

Note: Only candidates who live in or around Ikate, Lekki will be considered.