Company Info
Large organization
101 to 150 Employees
Kuda Bank is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world.
R & R Recruitment Services, a recruitment agency, training, consulting & human resources management company, is currently recruiting suitable candidates to fill the position below:
Job Title: Customer Service Representative
Location: Gbagada, Lagos
Employment Type: Full-time
Industry: Confectionery (Cake)
Responsibilities
- Answering Inquiries: Responding to customer questions about cakes, flavors, sizes, pricing, and special orders.
- Resolving Complaints: Addressing and resolving issues related to orders, deliveries, or product quality in a professional and timely manner.
- Processing Orders: Taking orders, processing payments, and ensuring accurate order details.
- Providing Product Information: Explaining cake features, ingredients, and customization options.
- Managing Customer Records: Maintaining accurate records of customer interactions and preferences.
- Ensuring Customer Satisfaction: Going above and beyond to meet customer needs and ensure a positive experience.
- Making Recommendations: Suggesting cake options based on customer preferences and needs.
- Potential Sales Activities: Upselling or cross-selling other products or services.
- Following Up: Checking in with customers to ensure satisfaction and address any outstanding issues.
- Collaboration: Working with other team members and departments to ensure efficient workflows and customer satisfaction.
Requirement
- Experience: 2 years.
Salary
- N80,000 – N100,000 Monthly.
Application Closing Date
15th May, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job Title as the subject of the mail.
Note
- For further inquiries, WhatsApp: 09035411252.
- Close proximity and experience in the industry is important.
