Company Info
Rum N Passion is a premium confectionery creating mouth-watering cakes, pastries, and desserts for upscale clientele. We’re known for our passion-driven craftsmanship, beautiful presentation, and exceptional customer care.
Rum N Passion is a premium confectionery creating mouth-watering cakes, pastries, and desserts for upscale clientele. We’re known for our passion-driven craftsmanship, beautiful presentation, and exceptional customer care.
Job Title: Customer Service Representative
Location: Island, Lagos (Ikoyi and its environs)
Employment Type: Full-time
Responsibilities
- Respond promptly to customer inquiries across phone, WhatsApp, email, and social media
- Manage cake orders, customer bookings, and delivery coordination
- Resolve complaints professionally and follow up to ensure customer satisfaction
- Record and manage customer data and feedback
- Liaise with the production and logistics teams to ensure timely order fulfilment
- Promote upselling and cross-selling of products where appropriate
Requirements
- 1 – 2 years’ experience in a customer service or front desk role (experience in food or bakery)
- Strong communication and interpersonal skills
- Proficiency with WhatsApp Business, Instagram, and MS Office Suite(Word, Excel, etc.)
- Must be well-organized, proactive, and able to multitask
- Polite, cheerful, and customer-first attitude
- Reside on the Island or have easy access to the area (IKOYI).
Salary
- N70,000 – N120,000 Monthly.
Application Closing Date
24th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: omotoyosi@beautyfairlab.com using the Job Title as the subject line. e.g CUSTOMER SERVICE REP – IKOYI.