Customer Service Representative at Rum N Passion

Island, Lagos (Ikoyi and its environs)

Rum n passion

Company Info

Rum N Passion is a premium confectionery creating mouth-watering cakes, pastries, and desserts for upscale clientele. We’re known for our passion-driven craftsmanship, beautiful presentation, and exceptional customer care.

Rum N Passion is a premium confectionery creating mouth-watering cakes, pastries, and desserts for upscale clientele. We’re known for our passion-driven craftsmanship, beautiful presentation, and exceptional customer care.

Job Title: Customer Service Representative

Location: Island, Lagos (Ikoyi and its environs)

Employment Type: Full-time

Responsibilities

  • Respond promptly to customer inquiries across phone, WhatsApp, email, and social media
  • Manage cake orders, customer bookings, and delivery coordination
  • Resolve complaints professionally and follow up to ensure customer satisfaction
  • Record and manage customer data and feedback
  • Liaise with the production and logistics teams to ensure timely order fulfilment
  • Promote upselling and cross-selling of products where appropriate

Requirements

  • 1 – 2 years’ experience in a customer service or front desk role (experience in food or bakery)
  • Strong communication and interpersonal skills
  • Proficiency with WhatsApp Business, Instagram, and MS Office Suite(Word, Excel, etc.)
  • Must be well-organized, proactive, and able to multitask
  • Polite, cheerful, and customer-first attitude
  • Reside on the Island or have easy access to the area (IKOYI).

Salary

  • N70,000 – N120,000 Monthly.

Application Closing Date
24th July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: omotoyosi@beautyfairlab.com  using the Job Title as the subject line. e.g CUSTOMER SERVICE REP – IKOYI.