Company Info
For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria.
For over three decades, SIMS Nigeria Limited has grown from a single store to a nationwide business in the consumer electronics space with locations across Nigeria. Our journey of consistent growth and dedication has been driven by a commitment to quality in every aspect of our business. From our highly skilled and well-informed staff to the innovations and processes we bring to bear to ensure each customer receives top-tier service and dependable products.
Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
- You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Provide product and service information to customers.
- Process orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Identify and escalate priority issues to the appropriate team members.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- Minimum of a 2nd class HND / B.Sc. / BA degree in any discipline
- Minimum of 2 years proven experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using customer service software, Microsoft Office Suite.
Application Closing Date
1st August, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title and preferred location as the subject of the email.
