Company Info
SIMS Nigeria Limited specializes in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria.
SIMS Nigeria Limited specializes in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria.
We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
- You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Provide product and service information to customers.
- Process orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Identify and escalate priority issues to the appropriate team members.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- Minimum of a 2nd class HND/B.Sc./BA degree in any discipline
- Minimum of 2 years of proven experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using customer service software, Microsoft Office Suite
Application Closing Date
14th August, 2024.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.