Customer Service Representative at TeamAce Limited

TeamAce Limited – Our client, an IT Infrastructure company, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary

• As our Customer Care Representative, you will be responsible for providing exceptional service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• This role involves dealing with customers through phone, email, chat, teams, zoom, and the use of Incident management tools.

Responsibilities

• Drive repeat purchases and long-term satisfaction through best-in-class responsiveness and professionalism in all customer interactions
• Effectively and efficiently supports customers on a variety of products by providing advice and guidance on the use of products and resolving issues
• Builds strong working relationships internally in order to collaborate on solving customer issues
• Provide accurate information regarding the company’s products and services.

Requirements

• A Bachelor’s Degree in Business, Computer Science, or a related field is a plus.
• 2-3 years of relevant experience in a customer service role in an IT environment is preferred.
• Proficiency in CRM software, Microsoft Office suite, and other customer service tools.

Salary

• N250,000 – N350,000 / Month.

Application Closing Date
19th April, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online