Customer Service Representative at Urban Rocks Development Company Limited

Urban Rocks Development Company Limited is a dynamic and forward-thinking real estate development company committed to providing exceptional properties and services to our clients. We pride ourselves on our integrity, innovation, and dedication to customer satisfaction.

Job Title: Customer Service Representative

Location: Enugu

Employment Type: Full-time

Job Summary

• We are seeking a friendly, enthusiastic, and highly motivated Customer Service Representative to join our team in Enugu.
• The ideal candidate will be the first point of contact for our clients, providing outstanding service and support to ensure a positive experience with Urban Rocks Development Company Limited.
• You will be responsible for addressing inquiries, resolving issues, and building strong relationships with our valued customers.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
• Provide accurate and up-to-date information about our properties, services, and processes.
• Listen attentively to customer needs and concerns, and provide effective and timely solutions.
• Handle and resolve customer complaints and issues with empathy and professionalism.
• Process customer requests, such as scheduling site visits, providing documentation, and facilitating transactions.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Collaborate with other departments, such as Sales and Operations, to ensure seamless customer service delivery.
• Follow up with customers to ensure their satisfaction and address any further needs.
• Identify and escalate complex issues to the appropriate personnel.
• Contribute to the development and improvement of customer service procedures and standards.
• Maintain a professional and positive demeanor at all times.

Qualifications and Skills

• High School Diploma or equivalent; a Bachelor’s degree or relevant certification is a plus.
• 2 years proven experience in a customer service role, preferably within the real estate or related industry.
• Excellent verbal and written communication skills in English. Proficiency in Igbo is an advantage.
• Strong active listening and problem-solving abilities.
• Exceptional interpersonal and relationship-building skills.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Proficiency in using computer applications, including email, word processing, and CRM software (preferred).
• A genuine passion for providing excellent customer service.

Salary

• N100,000 monthly.

Application Closing Date
31st May, 2025.

How to Apply: Interested and qualified candidates should send their applications (CV and cover letter) to: [email protected] using the job title as the subject of the mail.

Note: We look forward to receiving your application!