Company Info
Wiseki Technologies is a technology service provider that specializes in providing sustainable tech solutions across different business sectors.
Title: Customer Service Representative
Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- Manage incoming messages and inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
Job Requirements & Skills
- Bachelor’s Degree
- 2 years of experience and above
- Call center or customer service experience preferred
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Willingness to participate in training before hire and on-the job
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong analytical skills
- Able to give and receive constructive criticism.
- Excellent listening skills and an empathetic voice and manner
- Dedication to customer satisfaction
- Basic knowledge of computer software and office systems
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
- Familiarity with all of the services offered by the company.
Salary
N50,000 monthly.
Deadline: 3rd March, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] and copy: [email protected] using the Job title as the subject of the mail.