Customer Service Representative/Hostess at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee Roasters Limited is a leading speciality coffee brand in Nigeria, known for its engagement in the coffee value chain from start to finish. We offer an unrivalled coffee experience, from Arabica coffee cultivation in Jos, Plateau state, to painstaking processing and batch-roasting. As a forward-thinking firm, our presence includes cafés in Lagos and Abuja, as well as two arabica coffee farms, a cooperative of 121 farmers, and a specialised roastery offering quality coffee for both retail and B2B channels. We are looking for an experienced and detail-oriented Internal Auditor to maintain the integrity of our financial operations and compliance with legal laws as we grow.

Title: Customer Service Representative/Hostess

Locations: Abuja (FCT) and Lagos

Employment Type: Full-time

Job Descriptions

• Welcome and greet guests in a warm and friendly manner, and seat them at their tables.
• Respond to Online leads timely and professionally, take orders, process bills, confirm transfers and ensure orders are well processed for pickup or delivery.
• Take orders from guests and ensure that they are accurately recorded and communicated to the kitchen staff, bar staff, equipment store or coffee roastery.
• Provide dine-in guests and online customers with information about menu items, specials, and promotions.
• Respond to dine-in guest and online customer inquiries, complaints, and feedback in a professional and courteous manner.
• Process payments using the restaurant’s POS system and handle cash and credit card transactions.
• Accurately record customer demographics, sales orders, or other information digitally or in written form.
• Maintain the cleanliness and appearance of the restaurant, including tables, chairs, and floors.
• Assist in setting up and breaking down the restaurant before and after service.
• Perform other duties as assigned by management.

Requirements

• First Degree (B.Sc / HND) in a relevant field
• Experience: 1 to 3 years of post NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.

Deadline: 15th December, 2023.

How to Apply: Interested and qualified candidates should send their CV and attached credentials via email to: [email protected] and copy – [email protected] using the job title as the subject of the email.