Customer Service Representative/Social Media Handler at Future Moves Recruitment Agency

Future Moves Recruitment Agency is a licensed full-pledged Human Resource Firm with extensive expertise and experience in human capital development and staffing.

Job Title: Customer Service Representative/Social Media Handler

Location: Lekki, Lagos

Employment Type: Full-time

Reports To: Managing Director

Job Summary

• We are seeking a highly motivated and people-oriented individual to join our team as a Customer Service Representative / Social Media Handler.
• This dual-role position is responsible for providing excellent customer support while also managing our brand’s presence on social media.
• The ideal candidate is friendly, tech-savvy, and capable of communicating effectively across multiple platforms.

Key Responsibilities
Customer Service:

• Respond to customer inquiries via phone, email, chat, and messaging platforms.
• Resolve complaints, process returns/exchanges, and provide product/service information.
• Maintain detailed records of customer interactions and transactions.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Collaborate with internal departments to resolve complex customer issues.

Social Media Management:

• Monitor and manage the company’s social media accounts (Instagram, Facebook, X, TikTok, etc.).
• Respond to comments, direct messages, and customer queries in a timely and friendly manner.
• Schedule and post engaging content in line with the brand’s voice and guidelines.
• Assist in executing social media campaigns and promotions.
• Monitor trends, gather insights, and provide feedback to improve customer engagement.

Requirements

• Proven experience in customer service or social media management.
• Excellent written and verbal communication skills.
• Familiarity with major social media platforms and tools.
• Strong problem-solving and multitasking skills.
• Ability to work independently and as part of a team.
• Tech-savvy with good typing and computer skills.

Salary

• N100, 000 – N150,000 Monthly

Application Closing Date
21st July, 2025.

How to Apply: Interested and qualified candidates should send CV to: [email protected] using the job title as the subject of the mail.