Company Info
Future Moves Recruitment Agency is a licensed full-pledged Human Resource Firm with extensive expertise and experience in human capital development and staffing.
Future Moves Recruitment Agency is a licensed full-pledged Human Resource Firm with extensive expertise and experience in human capital development and staffing.
Job Title: Customer Service Representative/Social Media Handler
Location: Lekki, Lagos
Employment Type: Full-time
Reports To: Managing Director
Job Summary
- We are seeking a highly motivated and people-oriented individual to join our team as a Customer Service Representative / Social Media Handler.
- This dual-role position is responsible for providing excellent customer support while also managing our brand’s presence on social media.
- The ideal candidate is friendly, tech-savvy, and capable of communicating effectively across multiple platforms.
Key Responsibilities
Customer Service:
- Respond to customer inquiries via phone, email, chat, and messaging platforms.
- Resolve complaints, process returns/exchanges, and provide product/service information.
- Maintain detailed records of customer interactions and transactions.
- Ensure high levels of customer satisfaction through prompt and professional service.
- Collaborate with internal departments to resolve complex customer issues.
Social Media Management:
- Monitor and manage the company’s social media accounts (Instagram, Facebook, X, TikTok, etc.).
- Respond to comments, direct messages, and customer queries in a timely and friendly manner.
- Schedule and post engaging content in line with the brand’s voice and guidelines.
- Assist in executing social media campaigns and promotions.
- Monitor trends, gather insights, and provide feedback to improve customer engagement.
Requirements
- Proven experience in customer service or social media management.
- Excellent written and verbal communication skills.
- Familiarity with major social media platforms and tools.
- Strong problem-solving and multitasking skills.
- Ability to work independently and as part of a team.
- Tech-savvy with good typing and computer skills.
Salary
- N100, 000 – N150,000 Monthly
Application Closing Date
21st July, 2025.
How to Apply: Interested and qualified candidates should send CV to: [email protected] using the job title as the subject of the mail.
